Unexpected PayLater deductions

I was unexpectedly charged for my ShopBack PayLater order. What should I do?

ShopBack will help you resolve any unauthorised or unexpected charges you may have received.

If you were charged more than once for your ShopBack PayLater order

Your issuing bank may have held the second payment temporarily.

Please allow for 24 to 48 hours for the bank to reflect the final deduction in your bank account. If there is no change after 48 hours, contact Sparky, ShopBack's friendly virtual assistant. We’ll help you resolve this issue.

If you didn’t authorise a ShopBack PayLater transactions but were charged for it

Reach out to Sparky, ShopBack's friendly virtual assistant immediately so we can investigate and help you.

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