PayLater payments not reflected in account

I’ve paid my scheduled instalment but my account is not updating. What should I do?

You may encounter this when you’ve successfully paid your scheduled PayLater instalment but the update is not reflected in your ShopBack account.

What you can try

A simple and quick fix may be to log out and log back in. 

If your account still isn’t showing any payment updates, reach out to Sparky, ShopBack's friendly virtual assistant and we’ll investigate.

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