With over 500 popular stores listed on ShopBack, the Terms and Conditions for each partner store may also differ. Here are some common issues faced by some customers and the respective solutions:
- Problem: Cashback will not be tracked and awarded if you encounter any payment errors or if you make subsequent transactions without clicking through from ShopBack again.
- Solution:You should click through from the ShopBack mobile app to Lazada app again to make the purchase.
- Problem: Cashback will not be awarded for returns, exchanges and cancelled orders.
- Solution: To ensure that you still get your Cashback for exchanges, it is recommended to instead cancel your order and order again through ShopBack.
- Problem: Cashback will not be tracked and awarded for subsequent items added to your cart that have not been searched through the ShopBack Taobao search bar.
- Solution: For every item you wish to add to your Taobao cart, the item has to be searched through the ShopBack Taobao search bar and then added to your shopping cart.
- Problem: Cashback will not be tracked and awarded for subsequent orders made without clicking through from ShopBack.
- Solution: You should click through from ShopBack website or ShopBack Cashback Buddy Extension before each subsequent order on Agoda is made.