Why I can't be redirected to TaoBao via extension

 

We are sorry to hear that. No worries, we are here to help!

 

If you have installed Anti-Virus Program Kaspersky on your computer or desktop, this may be blocking Taobao to be redirected via ShopBack.

 

Here are the troubleshooting steps:

 

1) Open the Kaspersky application window by clicking the icon on the Windows taskbar

 

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2) Open the Kaspersky settings window by clicking the settings icon on the bottom left side (please refer to screenshot)



3) In the Protection tab, open the Web Anti-Virus settings

 

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4) Click Advanced Settings and scroll down to the bottom, you’ll see the Trusted URLs section.

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5) Make sure the option of Do not scan web traffic from trusted URLs is checked (please refer to screenshot)

- Click the trusted URLs link to open the settings window

 


6) Use Add button to add ShopBack URL pattern: www.shopback.sg*

- Make sure the status is Active

- Click OK button to save the added URL.

- Save settings and close the settings window

- Done

 

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However, if you do not have Anti-Virus Program Kaspersky installed, please do reach out to our friendly customer service agent here with the below information:

  • Operating system (Window / Mac)
  • Browser version
  • ShopBack extension version
  • Do you have any other antivirus/ VPN installed? if yes, please indicate?
  • Did the same problem occur when you have clicked from shopback.sg/taobao 

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