Every Cashback goes through 2 stages before it gets paid:
Pending (Pending Earnings)
- We have received your transaction details and the Cashback is under validation
Confirmed (Available Balance)
- Your Cashback has been verified and it is ready for withdrawal
For ShopBack GO purchases, you should receive confirmation of your Cashback within 14 days of your transaction at the outlet.
However, for online purchases, our merchants may take between 30 to 75 days (differs on merchant) to verify your transaction before confirming the Cashback.