Why is my Cashback not tracked yet?
In most cases, ShopBack GO awards you Cashback within a few seconds after making payment with your debit/credit card.
If you have paid and have yet to receive a Cashback notification, don't worry just yet - sometimes there is a time lag as transaction information gets processed through the card and bank networks. This normally happens when you are using a card that shares the same bank as the outlet's merchant account
Occasionally, though, the Cashback is not tracked instantly and may take up to 48 hours and not more than 120 hours to reflect in your ShopBack account.
If you have waited more than 5 days and there is still no sign of your transaction, please reach out to us at email@example.com.