I did not get my ShopBack In-Store Cashback. What's wrong?

In most cases, you should receive a Cashback notification a few seconds after paying at a ShopBack In-Store partner with a linked debit/credit card.

If you have paid and haven't yet received a Cashback notification, don't worry just yet – some bank cards can take longer (up to 7 days) to track your Cashback.

If your Cashback isn't tracked even after 7 days, it may be missing for one of the following reasons:

1) Your debit/credit card may not have been linked to your ShopBack account before making the payment. In such cases, Cashback cannot be awarded because there is no way for us to track your payment.

2) Cashback will not be tracked or awarded:

(i) if the payment method used is unlinked from your account

(ii) for payments made with a physical GrabPay Mastercard, if the updated virtual number is not keyed into ShopBack once the card is activated

(iii) for payments made with a UOB Mastercard card using a mobile payment mode (such as Apple Pay)

(iv) when using Singtel Dash, GrabPay Mobile Wallet (QR payment), FavePay, GetzPay, cash, and any other ineligible payment methods

(v) for bulk purchases or groups and event bookings

Cashback amount may be capped retroactively subject to the Partner’s discretion, and the final Cashback amount earned may be lower than the amount initially tracked.

If you are missing Cashback for a reason not listed above, please click here for detailed instructions on how to file a Missing Cashback request.

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