All Cashback passes through 2 stages before it reaches your ShopBack account:
This means your payment has been tracked, and we are in the process of validating your purchase.
This means your purchase has been verified, and the Cashback amount is moved to your Available Balance. For ShopBack GO purchases, you should receive confirmation of your Cashback within 14 days of your transaction at the store.
You will be able to withdraw your Cashback once you have accumulated a minimum of SGD 10 "Confirmed Cashback" excluding bonuses.
Click here for detailed instructions on how to request for a payout.