To ensure your Cashback is tracked successfully, these are the best practices to follow:
1) Always start your shopping journey from ShopBack. Click through ShopBack and redirect to the store platform for every purchase you want to make.
2) Do not open other web pages/links (including search sites, social media, store sites, promotional/discount sites) or web browsers after clicking through ShopBack.
3) Do not click on other advertisement banners or links on the store’s webpage when shopping.
4) Disable your Ad Block software. Adblockers will affect Cashback tracking.
5) Make sure that ShopBack's app and the Partner's store app is updated to the latest version for app purchases.
6) Use the Incognito/Private Browsing window to shop.
7) Always ensure you adhere to our Partner Store's terms and conditions for Cashback before making a purchase. Click here (link back to article "Where can I find Partner Stores' Terms & Conditions on ShopBack?) to find out where these terms and conditions are.
Please contact our friendly HappyBag bot here if you have any further concerns and we will be at your assistance.