I am unable to verify my payment details. What should I do?

If you are using mobile devices or tablets to verify, alternatively, you can try switching to a desktop browser or laptop to verify the information.

*Payment verification email has a token that is only valid for 30 minutes.

If you are unable to verify within the stipulated time, please remove your bank account details from the ShopBack payment page and add it again to receive a new verification email.

However, if the issue still persists, you don't have to worry as we have our support team here to help you. Please do reach us via live chat or email us your query at help@shopback.sg

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