I did not receive any reset password email. What do I do?

You can request one directly here to receive the reset password link.

You can also manually request the reset password email via the ShopBack login page like below:

1) At the login page, you need to fill with your ShopBack registered email address in the space provided as below;


2) Then, click "Forgot Password" and you will receive a password reset link in your inbox.

Also, please be noted that your password needs to include 8 characters of alphanumeric. Once you have reset your pass, you may then log in to your account as usual.

*Reset password email has a token that is only valid for 30 minutes. If you are unable to reset your password within the stipulated time, please do click on "Forgot Password" once again.

Please contact our friendly HappyBag bot here if you have any further concerns and we will be at your assistance.


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