You can request one directly via https://www.shopback.sg/forgot to receive the reset password link.
You can also manually request the reset password email via the ShopBack login page like below:
1) At the login page, you need to fill with your ShopBack registered email address in the space provided as below;
2) Then, click "Forgot Password" and you will receive a password reset link in your inbox.
Also, please be noted that your password needs to include 8 characters of alphanumeric. Once you have reset your pass, you may then log in to your account as usual.
*Reset password email has a token that is only valid for 30 minutes. If you are unable to reset your password within the stipulated time, please do click on "Forgot Password" once again.