Bonus Cashback usually comes with a set of requirements. Please ensure to read through the terms and conditions of the bonus offer. You can refer to an example of the criteria as per the screenshot below:

This information can be viewed when you click on the bonus entry ( it will reveal a drop-down menu).
If you are still facing issues, please write into us at help@shopback.sg or live chat agents here and we would be glad to assist you further.