There will be 2 passwords prompted:
1) Your ShopBack login password - enter in the "Verify Password" section (not applicable to Facebook login accounts); and
2) One-Time-Password (OTP) - this is a password that will sent via SMS to your phone number. Enter to verify and confirm withdrawal.
If your Shopback account is linked to your Facebook, please do reach out to us via live chat here https://bit.ly/2U650Di.
If you are still facing issues, please do reach out to us via live chat or email us at firstname.lastname@example.org.