There will be 2 passwords prompted:
1) Your ShopBack login password - enter in the "Verify Password" section (not applicable to Facebook login accounts); and
2) One-Time-Password (OTP) - this is a password that will be sent via SMS to your phone number. Enter to verify and confirm the withdrawal.
Password & OTP is needed for first-time withdrawal. Subsequent withdrawal, only OTP is needed.
If your Shopback account is linked to your Facebook or facing any issue, please do reach out to us via live chat here