What is the difference between Pending, Confirmed, and Rejected Cashback statuses?

"Pending" Cashback status indicates that the Cashback is yet to be validated by our partner store.

"Confirmed" Cashback status indicates that your Cashback has been validated and added to your 'Available Balance' for withdrawal.

"Rejected" Cashback status indicates that your Cashback has been disqualified by the merchant and hence Cashback will not be given.

**You might be wondering "if I am not entitled to Cashback, why is it tracked in my ShopBack account in the first place?" Certain Cashback will be tracked in our customer's account first for validation purposes and once our merchant network affiliate confirms you're not entitled to Cashback, hence the status will changed to rejected.

For further clarification, do reach out to our friendly live chat agents here!

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