How do I submit a Missing Cashback request?

You may submit a Missing Cashback request here.

1) On the mobile app, go to the “Human” icon (at the top-right) and choose “Report Missing Cashback”

STEP 1

WhatsApp_Image_2019-12-05_at_12.11.08_PM.jpeg

 

STEP 2

 WhatsApp_Image_2019-12-05_at_12.11.08_PM__1_.jpeg

 

STEP 3

WhatsApp_Image_2019-12-05_at_12.11.08_PM__2_.jpeg

 

STEP 4

WhatsApp_Image_2019-12-05_at_12.11.08_PM__3_.jpeg

 

 

2) On the website, go to the “Question Mark” icon (at the top-right) and choose “Missing Cashback”

 

STEP 1

Screenshot_2019-12-05_at_11.35.36_AM.png

 

STEP 2

Screenshot_2019-12-05_at_11.36.38_AM.png



IMPORTANT: Missing Cashback submissions must be made within 30 days from purchase date. Any submissions past the specified time is invalid and will not be investigated by the merchant.
Enter the details as specified in each section in the Missing Cashback form accurately or it may be rejected.

Can’t find what you need? Reach out to us!

Shopback Help Center Footer Banner