My Missing Cashback request is currently being investigated. How long do I wait?

Missing Cashback investigations will take up to 120 days from the submission date. During this period, we will be communicating with our merchants and performing the needful to ensure that your missing cashback is investigated accordingly. 


For hotel merchants, Missing Cashback investigation may take up to 120 days from travel/stay completion date. Do note that each merchants' investigation period varies between each other.


Can’t find what you need? Reach out to us!