1) At the login page, you need to fill with your ShopBack registered email address in the space provided as below;



2) Then, click "Forgot Password" and you will receive a password reset link in your inbox.
    

Do note that your password needs to include 8 characters of alphanumeric. Once you have reset your password, you may then log in to your ShopBack account as usual.

*Reset password email has a token that is only valid for 30 minutes. If you are unable to reset your password within the stipulated time, please do click on "Forgot Password" once again.