Why is my Sign Up Bonus Cashback rejected?

Our compliance team has detected that there are multiple incidents of self-referrals on your account and therefore these referral bonuses have been invalidated. However your cashback will not be affected.

Do note that any further infringement of the Refer a Friend terms and conditions will result in the loss of all bonuses and repeated offences would result in the termination of the account.

Our commitment to responsible ShopBack users has always been one of our ideals as a company, and the Refer-a-Friend Program is no different. Hope you understand on our end.

If this not the case, you may drop us an email via help@shopback.sg or live chat agents here and we would be glad to assist you further.for further clarification.

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