We are sorry to see you go.
Please be advised that once the account has been deactivated, we will not be able to reinstate/restore or retrieve any information associated with the account. Do note all the Cashback in your account will be forfeited after the deactivation.
If you wish to withdraw your Cashback prior to getting your account deactivated, you will need to request a Cashback withdrawal provided that your available balance meets the minimum threshold for withdrawal which is S$10.
Take note, only available/confirmed Cashback can be withdrawn. The cashback that has not been confirmed cannot be withdrawn and does not count into the balance available for withdrawal.
Please ensure that your withdrawal is completed and your money is in your bank account before you proceed to deactivate your account.
If you would still like to proceed, please email firstname.lastname@example.org using your ShopBack registered email.
We will deactivate your account within 48 hours.
Note: If you have a mobile number attached to your account, you will receive an SMS from ShopBack. Don't worry, you don't need to reply, this is triggered by our security process as an account is being deleted.