On both Shopback app and website, to request remittance advice for your withdrawal, go to your Cashback Overview and click on Withdrawal History. Choose which withdrawal you want to request for the remittance advice and click on "Need Help"
Please do note, you may only request for the Remittance Advise within 30 days from your withdrawal request date.
Click on "Get proof of transfer". You will receive your remittance advice in your email within 24 hours.
Please contact our friendly HappyBag bot here if you have any further concerns and we will be at your assistance.