What do I do if my Cashback is missing?

It will take up to 2 - 7 days (depending on merchant) for your Cashback to be processed and reflected in your ShopBack account. Not to worry as if the order is untracked in your account after the stipulated period, you may submit a Missing Cashback Investigation (MCB) for the respective order.

Below are the steps to submit for Missing Cashback Investigation;

  1. Sign in to your ShopBack account;
  2. Go to the “Question Mark” icon (at the top-right) and choose “Missing Cashback”;

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3. Submit the untracked order (Missing Cashback)

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Alternatively, you may click on this link for the form: https://www.shopback.sg/account/missingcashback

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