What do I do if my Cashback is missing?

You may submit a Missing Cashback request here.
1) On the mobile app, go to the “Human” icon (at the top-right) and choose “Report Missing Cashback”

STEP 1

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STEP 2

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STEP 3

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STEP 4

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2) On the website, go to the “Question Mark” icon (at the top-right) and choose “Missing Cashback”

STEP 1

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STEP 2

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IMPORTANT: Missing Cashback submissions must be made within 30 days from purchase date. Any submissions past the specified time is invalid and will not be investigated by the merchant.
Enter the details as specified in each section in the Missing Cashback form accurately or it may be rejected.

Please contact our friendly HappyBag bot here if you have any further concerns and we will be at your assistance.

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