What do I do if my Cashback is missing?

You will need to submit a Missing Cashback request for every order that's missing.

Here's where you can do it ("Report a Missing Cashback"):

1) On the mobile app, go to the “Human” icon (at the top-right) and choose “Report Missing Cashback”

STEP 1

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STEP 2

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STEP 3

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STEP 4

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2) On the website, go to the “Question Mark” icon (at the top-right) and choose “Missing Cashback”

 

STEP 1

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STEP 2

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IMPORTANT: Missing Cashback submissions must be within 30 days from purchase date. Any submissions past the specified time is invalid and will not be investigated by the merchant.

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