What do I do if my Cashback is missing?

You will need to submit a Missing Cashback request for every order that's missing.

Here's where you can do it:

1) On the mobile app, click on the user icon and search for "Report Missing Cashback" and select ShopBack GO transaction.

IMPORTANT: Missing Cashback submissions must be within 30 days from the purchase date. Any submissions past the specified time are invalid and will not be investigated by the network.

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