What do I do if my ShopBack In-Store Cashback is missing?

You will need to submit a Missing Cashback request for every order that is missing.

Here's where you can do it:

1) On the mobile app, click on the user icon




2) Search for "Report Missing Cashback" and select "ShopBack In-Store Transaction"


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3) Submit your Missing Cashback request

The investigation takes 7-14 days to be completed




IMPORTANT: Missing Cashback submissions must be within 30 days from the purchase date. Any submissions past the specified time are invalid and will not be investigated by the network.

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