Your cashback will be expired when there is no cashback activity in your account within a period of 1 year. It can be reinstated with a few conditions.
The terms and conditions of ShopBack's expired Cashback begin with a reminder email sent to users approximately 2 months before the Cashback expires. This is to ensure users' accounts remain active (at least 1 purchase is made via ShopBack within a period of 1 year) or all available Cashback will be expired.
Understand that earning Cashback takes time and it is rightfully yours. Before contacting us for the Cashback reinstatement, kindly make sure that your ShopBack account is back active, by making a transaction and getting a Cashback tracked. Once the transaction is tracked, do reach out to our friendly HappyBag bot here and we will proceed to help you regain your Cashback once more.
Example of expired Cashback. You will find this in your Withdrawal History tab :