Referral Bonus usually comes with a set of requirements. Please ensure to read through the terms and conditions for referral bonus here: (https://www.shopback.my/referral/invite). To check on this from your end, click on Cashback Overview > Click on the bonus entry. You can refer to an example of the criteria as per the screenshot below :
To ensure your referral bonus is in your ShopBack account, please do fulfill all the criteria as above.
For further clarification, do reach out to our friendly live chat agents here!