Linking Accounts

1. How do I link my ShopBack and DBS PayLah! accounts? 

You will need to link your ShopBack and DBS PayLah! accounts via the DBS PayLah! app

i) Tap the ShopBack icon on the homepage of the DBS PayLah! app

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ii) Select “Link Accounts” to be redirected to the ShopBack app (download the ShopBack app and sign up for an account if you don’t already have one)

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iii) Enter your DBS PayLah!-registered mobile number and verify the number to complete linking the accounts

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Note: Programme is only applicable to DBS PayLah! users who have registered with their DBS/POSB iBanking account.

2. How many DBS PayLah! accounts can I link to my ShopBack account?

Each ShopBack account can be linked to a maximum of one (1) DBS PayLah! account at a time, and vice versa.

3. Can I only link account from my DBS PayLah! app to ShopBack?

Yes, you can only link account from the DBS PayLah! app.

4. I have tried to link my DBS PayLah! and ShopBack accounts but if the ShopBack account has already been linked to a DBS PayLah! Account. What should I do?

You can unlink your ShopBack account in the DBS PayLah! app and retry after 24 hours.

5. I have tried to link my DBS PayLah! and ShopBack accounts but am unable to do so. What should I do?

Do reach out to our friendly live chat agents here and we are more than happy to assist you.

6. How do I unlink my ShopBack and DBS PayLah! accounts from the DBS PayLah! app?

To unlink your accounts:

i) Tap on “More” in the DBS PayLah! app  and select “Manage Linked Services” 

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ii) Tap on the cross icon next to ShopBack to unlink your account

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Note: It may take a few hours for your ShopBack account to be unlinked. If you want to link a new account, you will need to wait until the previous one has been successfully unlinked.

7. How do I unlink my ShopBack and DBS PayLah! accounts from the ShopBack app? 

To unlink your accounts:

i) Go to the Link/Manage Payment Methods screen on the ShopBack app, and tap on the icon beside PayLah! to delink

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ii) You will be redirected to the DBS PayLah! app

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iii) Tap on “More” in the DBS PayLah! app and select “Manage Linked Services” 

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vi) Tap on the cross icon next to ShopBack to unlink your account

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Note: It may take a few hours for your ShopBack account to be unlinked. If you want to link a new account, you will need to wait until the previous one has been successfully unlinked.

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