Why is my ShopBack GO Cashback still Pending?

When you make an in-store payment at a merchant, the status of your Cashback will appear as 'Pending'. It will change to 'Confirmed' on your next visit to the same merchant/outlet, as long as it's before the date mentioned in the blue Cashback info box on the merchant's/outlet's page.

  • Log in to ShopBack app -> click on `GO In-Store` Icon on Homepage -> click on search -> search for the merchant & outlet to view the details

The Cashback will turn Confirmed within 7-14 days once your subsequent Cashback is tracked.

Please note, this expiry date may vary by merchant.

 

Screenshot_20210825_004111_com.shopback.app_edit_163668173775023.jpg
       

Can’t find what you need? Reach out to us!

Shopback Help Center Footer Banner