Why is my ShopBack In-Store Cashback still Pending?

When you make an in-store payment at a merchant, the status of your Cashback will appear as 'Pending'. It will change to 'Confirmed' on your next visit to the same merchant/outlet, as long as it's before the date mentioned in the blue Cashback info box on the merchant's/outlet's page.

  • Log in to ShopBack app -> click on `In-Store` Icon on Homepage -> click on search -> search for the merchant & outlet to view the details

The Cashback will turn Confirmed within 7-14 days once your subsequent Cashback is tracked.

Please note, this expiry date may vary by merchant.



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