1. Can I request a refund for ShopBack Pay?
Yes, you can walk into the outlet directly and request a refund within 7 days from the transaction date.
You can also contact our friendly HappyBag bot here. Each request will be reviewed on a case-by-case basis, however, the request needs to be submitted within 14 days of the transaction date.
Any submissions past the specified time are invalid and will not be investigated by the merchant.
2. When can I get my refund?
Subjected to your payment method:-
Cashback - Immediately
GrabPay - Immediately
Bank Card - 5 - 7 days