What can I do if I was charged more than once for my ShopBack PayLater order?

One potential reason behind this could be that your issuing bank may have held the 2nd payment temporarily. Please allow for 24 - 48 hours for the bank to reflect the final deduction in your bank statement.

If this isn’t reflected within 48 hours, please reach out to our Customer Service team. We’ll help to troubleshoot and resolve this issue for you.

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