Why do I get an error when making a payment?

There could be multiple reasons why your order wasn’t successful. In most cases, it’s due to an expired card or insufficient funds in the account. For details on how you can update your card, read our step-by-step guide.


If you’re facing an error while using your debit card, it could be because your card is not enabled for e-commerce transactions. For this instance, please reach out to your respective bank to enable your debit card.


If you’re hoping to make an early repayment, please note that we do not support this feature at the moment. Payments will automatically be deducted based on your payment schedule for each individual ShopBack PayLater transaction.


If you still need help, please reach out to our Customer Service team. Sharing a screenshot of the error will help us to resolve the issue faster.

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