Creating an account
-
How do I create a ShopBack account?1. Click here to go to the signup page Note: For browsers, it will redirect you to our website. Click on the "Login / Signup" button at the top right of the window. 2. If you already have an account with us, ShopBack, you may choose "Log In" while...
-
Is there a bonus Cashback for new sign ups?Yes, you can earn a bonus Cashback if you refer someone and make them sign up an account with ShopBack by using your referral link. You may find the link via the Refer-A-Friend program from your ShopBack account. Also, the best thing is everyone c...
-
Where do I enter my referral code?Download the ShopBack app and enter the referral code at the signup page.If you are not sure which is the referral code, you may find the code from the referral link that you have. For example, this referral link https://app.shopback.com/sgp?raf=U...
-
My mobile number already exists. What do I do?Oops! This happens when your mobile number is already registered to another account. Each phone number can only be designated to one ShopBack account. However, if this is happening to you, you don't have to worry, we can help you to remove the m...
-
What should I do if I do not receive my OTP?If you did not receive the OTP upon sign up, don’t worry! At times, missing OTPs are due to reasons such as poor reception in some areas, a mobile device issue, or network traffic congestion. Here are some troubleshooting suggestions:1) Move to an...
-
How do I verify my ShopBack account?Your ShopBack account can be verified using OTP code verification (currently only available on the ShopBack app) or verification link in the verification email that you have received in your inbox. Important note: Don't forget to update your ShopB...
-
I did not receive my verification email. What should I do?Once you get our agent to send your ShopBack account verification code to your registered email address, you can check your email folders to see whether it has been well received. Be sure to check all folders including spam/junk folders as your em...
-
I am unable to verify my ShopBack account. What should I do?To request for withdrawal, one must get both ShopBack email address and bank details successfully verified. Do note that this step is to be done from the users' end. If it happens that you have got our customer service team to assist and are still...
-
How do I add my payment details?1) Click here 2) Click on the box with the + sign. (If you have not added any bank accounts yet)3) A small window will popup. Kindly fill in your bank account details accordingly.4) After adding your bank details, an email will be sent to you to ...
-
I am unable to add my payment details. How do I proceed with cashout?Kindly note that you are required to add payment details to your Shopback account to be able to request for a withdrawal. As this step involve monetary activities, you would not be able to proceed with cashout if it is not complete. The reasons fo...
-
I did not receive my payment details verification email. How do I receive it?The same goes for your email address verification process, the payment verification email will be auto-triggered to you upon adding it. If you have not received the email, please check your spam or junk mail folder (yes, this may sounds cliche, bu...
-
How do I verify my payment details?You would receive a payment verification email after you have updated your bank account details in your ShopBack payment settings. If you did not receive the email in your inbox, kindly check your spam/junk mail folder. You may follow the below s...
-
I am unable to verify my payment details. What should I do?If you are using mobile devices or tablets to verify, alternatively, you can try switching to a desktop browser or laptop to verify the information. *Payment verification email has a token that is only valid for 30 minutes. If you are unable to ve...
