Updating account Information
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How do I change or update my phone number?1) Go to your Account Information page 2) Click/tap on your mobile number information as per screenshot below 3) Key in your ShopBack account password 4) After confirming/updating your password, you may update your new phone number.NOTE: If you...
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How do I de-link my Taobao account from my ShopBack account?Please be informed that one Taobao account can only be linked to one ShopBack account. If you wish to de-link your Taobao account from your ShopBack account, do provide us your ShopBack account email address to our Customer Service Team here and w...
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How do I update my email address?Your ShopBack account email address cannot be changed from your end due to security concerns. However, please reach out to our friendly HappyBag bot here if you’d like to change your email address.Just a note that you’ll need to complete a set of ...
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Where do I view and update my personal info?If you're on the desktop browser, you can view your ShopBack personal information here.Alternatively, you can manually view your personal Account Information by following steps as below;1) Sign in to your ShopBack account2) Go to Profile Account (...
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How do I update my personal info?If you're on the desktop browser:You can update your ShopBack account personal information here (for desktop version only).If you're on the ShopBack app:Tap on the user icon at the top- second from right of the screen (Refer screenshot below), the...
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How do I update my payment details?1) Click here2) Click on the box with the '+ Add a bank' sign. (If you have not added any bank accounts yet)3) A small window will popup. Kindly fill in your bank account details accordingly.4) After adding your bank details, an email will be sent...
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I accidentally signed up for more than 1 ShopBack account. Can I merge them?Do take note that ShopBack accounts with 'Pending Earning' cannot be merged with another account. All Cashback status must be confirmed and turned redeemable before accounts can be merged together. Please contact our friendly HappyBag bot here if ...
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I am no longer interested. How do I deactivate my ShopBack account?We are sorry to see you go. Please be advised that once the account has been deactivated, we will not be able to reinstate/restore or retrieve any information associated with the account. Do note all the Cashback in your account will be forfeite...
