We take pride in aggregating daily promotional and coupon codes that are eligible for Cashback. We will advertise the Coupon code via the merchant's page itself. You may find the code we offer in the "Coupon" deals section upon the merchant's page...

Cashback eligibility for desktop and mobile apps differs for our Partner Stores. Please visit our store page's Terms & Conditions to be familiarised with Cashback eligibility.

If you're on the desktop browser:Search for the store you would like to purchase at, the Cashback rates will be on the left side as shown in the screenshot.If you're on the mobile app:Search for the store you would like to purchase at, click on 'V...

To ensure you receive your Cashback, here are some tips:1) Always start your shopping journey from ShopBack. Click through ShopBack and redirect to the store platform for every purchase you want to make.2) Do not open other web pages/links (includ...

"Upsized Cashback" is a promotion that runs for a short period of time, where Cashback is increased from it's regular rate. Take note of the terms and conditions and start/end times for these promotions to qualify!

"New Customers" refer to users who have never used a service before and "Existing Customers" is the opposite.You may see some stores offer Cashback with multiple tiers, "New Customers" tier, and "Existing Customers" tier. "New Customers" is referr...

Tracking Speed is the time taken for your Cashback to be reflected in your ShopBack account after making a purchase. In most cases, you will receive it within 48 hours. However, every partner store is different and hence may take longer periods. P...

Claim Time refers to the time duration it takes for your Cashback status to change from 'Pending' to 'Confirmed'.Do note that Claim Time varies for partner stores and is subjected to each store's cancellation, returns, and exchange policies and wi...

To ensure that Cashback is fairly and accurately given back to customers, our partner stores set a Claim Time of approximately 60-120 days to carefully review and validate your orders.The merchant would need to ensure that the cooling off period h...

Always read through the full store terms and conditions before you make a purchase to be super sure of your Cashback. You will see the store terms and conditions on every store available in ShopBack.Kindly refer below for the sample of T&C located...

Cashback confirmation will be dependent on whether or not you have followed all the terms and conditions laid out by our partner stores. Please check their store page for the full list.

Your Cashback may be rejected for the following reasons: 1) Your order was cancelled, exchanged or returned. For travel merchants, it will be cancellations, no-shows or amendments post-online booking.2) You have clicked on links on third-party off...