Understanding terms and conditions
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Are promo codes eligible for Cashback?
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Can I get Cashback for purchases made on Partner stores’ desktop and/or mobile app?
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How do I check Cashback rates for ShopBack stores?
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What can I do to ensure I receive Cashback?
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What does "Upsized Cashback" mean?
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What does "existing customer" and "new customer" mean?
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What is tracking speed?
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What is Claim Time?
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Why do I have to wait so long for my Cashback to become "Confirmed"?
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Is there any other terms and conditions that I should be aware of?
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Is Cashback guaranteed for all my purchases via ShopBack?
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What causes my Cashback to be rejected?
