1. What are Vouchers? Vouchers are deals that you can purchase in advance and apply before checkout when you make a purchase directly at your favourite merchant store. Each Voucher will have different offers and Cashback percentages.   2. Where c...

You may refer to the below steps were to check your Shopee Voucher has been stored in your Shopee App. Step 1: Click on "My Vouchers" Step 2: Copy your voucher code from your Shopback app and paste it under "Input Voucher code" Step 3: Once you ...

1. How "Buy with a Friend" works? Step 1: Buy a voucher/ store credit for yourself Step 2: Share it with a friend, so they can get the same deal using your special link Step 3: Both you and your friend get Upsized Cashback once your friend has a...

Step 1: Go to the Deal Purchases page in your ShopBack app and hit the "See Voucher" button.     Step 2: Copy & Paste your Serial No. and Verification No. onto your Notepad.    Step 3: Go to your Q account > Gift Card section in Qoo10.    Step ...

  1. Purpose 1.1 This page (together with the documents referred to on it) sets out the terms and conditions (“Terms and Conditions”) relating to the purchase of vouchers from Ecommerce Enablers Pte. Ltd (“ShopBack” ,”Company”, “us”, “we” or “our...

1. Can I use any card to make this purchase? Yes - as long as the card is linked to your ShopBack account. 2. Do I need to link a card to ShopBack account to buy Store Credit? Yes - in the Account section of your ShopBack app, tap "Link/Manage P...

1. Can I request a refund? Unfortunately, refunds are not allowed. 2. Can I extend my Store Credit after it expires? The validity of the Store Credit cannot be extended past their expiry date. 3. What happens to my Cashback if I cancel/refund the ...

1. Is there Cashback for Store Credit purchases? Yes! The Cashback amount may vary for each Store Credit. The deal detail page will show you how much Cashback you’ll earn when you buy it. 2. When will my Cashback be tracked? Your Cashback will b...

  1. How do I use my Store Credit purchased on ShopBack? Select your purchased Store Credits on the account page “Deal Purchase” Hit the “Use Now” button. You have now successfully redeemed the code     Use the code on the checkout page of ...

1. What is Store Credit? Store Credit are deals that you can purchase them in advance and use the codes provided to make a purchase directly on your favorite merchant stores anytime within the redeemable period. Each Store Credit will have differe...

There are a few possible reasons if code not be able to use;1) There are no available store codes for the purchase2) the codes have exceeded its maximum usage3) The codes are recently expired4) The codes do not meet the terms and conditions (Displ...

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ShopFest will be happening all throughout September, October, November, and December. Throughout this period, there will be ShopFest deals and ShopFest discounts to give out. If that is too much for you to keep track of, here are the key dates. Br...

If you are using the ShopBack app, please check that you are using the latest version. For the website, please refresh the browser/windows and try again.If the issue still persists, please contact our friendly HappyBag bot here and we would be gla...

To avoid Cashback from being rejected, please be noted that any usage of an unadvertised voucher will not be eligible for cashback. Example of the unadvertised voucher such as voucher code from the bank, voucher code from the 3rd party, etc. Only ...

1. What payment methods can I use when purchasing at Store Credit? You can use your Available Cashback (i.e. Cashback that has been Confirmed and is ready for withdrawal), and/or your linked credit/debit card.  You can also use your Cashback to pa...

Unfortunately, adblockers may prohibit our Cashback tracker from working. Please ensure you completely disable it if you wish to qualify for Cashback.

You can always review your progress under the Rewards section. Below is the sample how does it look like when Challenge In progress, Completed, etc.   You will also receive notification from ShopBack when you have new challenges available and onc...

We have the tastiest way to do this: Through cookies! We track your order every time you click through ShopBack. This drops a tracking cookie in your purchase which allows us to identify if you qualify for Cashback.

The fast answer is no. All purchases must happen on the same device in order for the Cashback to be tracked. Means you have to use once device only from you start click-through the store via ShopBack till you successfully make the payment. If you ...

In the case of payment failure, please ensure that you restart your shopping trip through ShopBack again before making your purchase.You would need to contact the partner store directly to check if your order did/did not go through.

Yes, this is the most vital piece required in order for you to qualify for Cashback.

All payments and charges are solely between customer and our partner store. ShopBack only links you to the partner store's platform for Cashback, hence no payment is received by ShopBack.

As purchases are made directly with our partner store, you will need to consult them if you face any issues related to your order. However, with issues pertaining to Cashback, please contact our HappyBag bot here and we would be glad to assist you...

Certain partner stores on ShopBack may have prohibitions on certain payment methods available and it should be stated on the Store page. Please read through the terms and conditions of the store before making a purchase to be sure.

While there are cases that allow for this to happen, most of the time your Cashback will be rejected. Please avoid shopping in different markets if you wish to earn Cashback.

It will take up to 2 - 7 days (depending on merchant) for your Cashback to be processed and reflected in your ShopBack account. Not to worry as if the order is untracked in your account after the stipulated period, you may submit a Missing Cashbac...

Unfortunately, there's no way your Cashback will be tracked. So please remember to start your shopping journey on ShopBack if you wish to qualify for Cashback for all your purchases!