For the request of withdrawal to personal savings or current account, you should receive the amount in your bank account within 3-5 working days. For the request of cashout to e-wallet, it would take up to 30 days to be credited. It will be proces...

Your withdrawal may be unsuccessful likely because:1) Invalid bank details entered (a common mistake is entering your bank card number; the bank account number is required)2) Withdrawal contains some Cashback amount that was not earned by the user...

There are several reasons your withdrawal might be rejected: 1) Invalid bank details entered. You may want to ensure you have updated the bank account information number, and not your card information number. 2) The withdrawal may have contained C...

If your Cashback withdrawal status is "Paid", kindly do refer the below screenshot where to request for the Remittance Advice proof of payment. Please do note, you may only request for the Remittance Advice within 30 days from your withdrawal requ...

To amend your withdrawal details, you will need to remove the details entered in your ShopBack account and re-enter the correct details. Please contact our friendly HappyBag bot here if you have any further concerns and we will be at your assistan...

On both Shopback app and website, to request remittance advice for your withdrawal, go to your Cashback Overview and click on Withdrawal History. Choose which withdrawal you want to request for the remittance advice and click on "Need Help"  Pleas...