Here is an easy guide on how to key in Promo codes.    Step 1 : Head over to your Account and click on Promo. Step 2 : Click on Code at the top right corner of the page. Step 3: Key in your Promo code and you will see Promo Added Successfully .   ...

Need more information about PayLater Promo ?    Step 1 : Click on the Featured Promos on your HomeScreen or go to My Promos from your Account. Step 2 : Select a Promo and the details will be shown to you once it is clicked.             

You can change your Promo just before clicking the "Swipe to Pay" button by following the steps below.    Step 1: Click on Promo on your checkout screen. Step 2: Select any Promo that you have from your account. Note: All your promos will show up ...

Would like to enjoy more savings while using ShopBack PayLater? Here’s a guide on how you can use Promo for your PayLater transaction.    Online checkout (Using laptop/PC) Browse through stores that accept ShopBack PayLater as a payment method. ...

We'll do the reminders for you, absolutely!   At ShopBack, it is all about empowering you and helping you to spend your money responsibly. We’ll always send you updates via email for all instalment payments. It allows you to keep track and have a ...

We understand your concerns and would like to assure you that it is our top priority to keep your data safe. ShopBack can ensure that your debit and credit card numbers are safely stored with our provider, and protected using AES-256 encryption. ...

Absolutely! ShopBack doesn’t store your card details in our systems. Instead, we work with a PCI DSS-compliant security partner whose role is to process your card details securely for Visa and Mastercard. If you have any further questions, please...

Sorry, we feel your pain there. If you have paid for your scheduled instalment and this hasn’t been updated, please reach out to our Customer Service team and we will look into this for you!

Should you face any difficulties in using any voucher or promo code for your payment, do reach out to our Customer Support team here for further assistance.

There’ll be late payment fees on overdue payments. If you’re facing difficulties with your current default card, you can change your selected card to another based on the step-by-step guide here.   Order Value Late Payment Charge $0.00 - 99.9...

Are you facing difficulties in paying for your instalment with your current payment method? If yes, we recommend that you change to a different payment method, to ensure your payment goes through on time.  To update your default card, select accou...

At the moment, ShopBack PayLater doesn’t accept early repayment. The outstanding instalments will be charged to your default card automatically on the scheduled dates. You’ll also receive reminder emails from us to inform you of upcoming instalmen...

You may have one or more outstanding payments to be deducted automatically at a later date, hence you are unable to remove your card from the ShopBack app. Please see upcoming bills by going to ‘Transactions’ from your ShopBack account. Should you...

If you’ve exceeded the credit limit on your card, please link another valid card with sufficient credit limit. If there are failed payment attempts on your default card, the instalments will be considered late payments, resulting in late payment f...

The outstanding instalments will be auto-deducted from the default card set in your ShopBack account based on the following schedule:   1st instalment: Upfront payment 2nd instalment: 30 days from checkout (purchase date + 30 days) 3rd instalment:...

To ensure responsible spending, there’ll be a limit on the amount you can spend. This varies for each individual and is calculated by our system dynamically. You may view your spending limit from your ShopBack account on the mobile app under “Avai...

Any Singapore-issued Visa and Mastercard credit and debit cards will be accepted. Prepaid cards and e-wallets (DBS Paylah, GrabPay & etc) are not accepted for ShopBack PayLater.   Note: You can also choose to offset the payment for your first inst...

To update your default payment method, kindly follow the steps below:a) Log in your account to ShopBack Mobile Appb) Go to Profile Accountc) Go to “Add/Manage Payment Methods”d) Change your Default Billing Card   Good news! You can also pay your 1...

If you haven’t authorised your ShopBack PayLater transaction, please reach out to our Customer Service team so we can help to investigate and assist further.

There could be multiple reasons why your order wasn’t successful. In most cases, it’s due to an expired card or insufficient funds in the account. For details on how you can update your card, read our step-by-step guide.   If you’re facing an erro...

Please try to log out and log in again into your ShopBack account. If you still don’t see your transaction, please reach out to our Customer Service team for assistance.

One potential reason behind this could be that your issuing bank may have held the 2nd payment temporarily. Please allow for 24 - 48 hours for the bank to reflect the final deduction in your bank statement. If this isn’t reflected within 48 hours,...

If you need a full or partial refund for your ShopBack PayLater transaction, you’ll need to check with the store directly. Here’s how it works:   Full Refund You’ll need to contact the store to ask for an order cancellation/refund. Once the sto...

As ShopBack does not have influence over the order process, kindly reach out to the merchant directly for assistance on refund.