First time using ShopBack eSIM?
📄 Download our visual step-by-step guide to get started. [EN] ShopBack eSIM Post-Purchase Guide.pdf
Activate your data plan
After installing your eSIM, your data plans become Ready for Use. It will activate automatically upon connecting to a local network at your travel destination.
Please ensure you have configured your device so that the eSIM can connect to a local network – you may do this before landing for a smoother experience.
- Open Settings > Cellular/Mobile Service
- Select your eSIM
- Turn on This Line
- Turn on Data Roaming
- Turn off Allow Cellular Data Switching
- Set new eSIM as preferred data SIM
Having trouble?
- Make sure Data Roaming is on
- Make sure you have selected the ShopBack eSIM for Mobile Data in your device’s SIM Manager.
- Try turning Airplane mode on and off
Still no data after these steps? Open the ShopBack app → Account → My eSIMs → select your eSIM → Need help? Troubleshoot eSIM activation issues → follow the steps to Replace eSIM.
If you still need help after reissuing the eSIM, go to Account → Support → Chat with us in the ShopBack App to contact support if you still need help