What is an eSIM?
An eSIM is a digital SIM card. eSIMs allow you to connect to networks around the world without having to put a new physical SIM card in your phone. Simply buy a plan install your eSIM in a few taps and connect instantly.
How will I get my SIM?
No physical SIM card is needed. Our SIM is digital (eSIM) which you can install on your device within minutes. After you have purchased and activated your eSIM in the ShopBack app we’ll show you how to install and activate your eSIM. Make sure your device supports eSIM (see below).
How do I know if my device is eSIM compatible?
Most newer smartphones support eSIM. Generally:
- iPhones: Models released from iPhone XR and newer.
- Samsung Galaxy: Most models from S21 onwards.
- Google Pixel: From Pixel 4a and newer.
- Other Brands: Many flagship models from OnePlus Xiaomi and other major brands.
Checking compatibility easily:
- Option 1: Go to your phone’s Settings > Mobile Network > Add eSIM. If you see this option your device is eSIM compatible.
- Option 2: Visit the Manufacturer’s Compatibility Page for the latest information.
Important notes:
- Carrier unlock required: Your device must be carrier unlocked to use an eSIM.
- Regional limitations: Devices sold in China may not support eSIM even if the model does in other countries.
How do I know if my phone is unlocked?
Your device must be carrier unlocked to use an eSIM plan. If you're unsure whether your device is carrier unlocked you can find out via your device settings. Reference the Carrier Lock description in your settings to determine your device status. “No SIM restrictions” means that your device is unlocked. If you don't see that message please contact customer support.
How do I check the coverage for my trip
You will be automatically connected to the strongest available network ensuring the best possible coverage wherever you are. Our eSIMs cover over 160+ countries and we work with hundreds of networks to ensure you get the faste service wherever you travel. For a full list of countries covered click here.
Which countries are supported?
ShopBack offers coverage in over 160+ countries and territories. For a full list of countries covered click here.
Will I keep my primary SIM and phone number?
Of course you can use your travel eSIM alongside your primary SIM and phone number.
Are there any hidden fees?
No there are no hidden fees. All charges are displayed before you pay.
How much data will I need?
Here’s a guideline for how much data you need for your trip.
1GB ≈ 4 hours of Netflix streaming
1GB ≈ 10+ hours of web browsing
1GB ≈ 7 hours of Spotify streaming
1GB ≈ 2.5–5 hours of video calls
1GB ≈ 1 hour of TikTok or Instagram Reels
What are the benefits of ShopBack’s eSIM?
ShopBack’s eSIM allows you to stay connected wherever you travel without having to pay high roaming fees.
- Install your eSIM once and reuse endlessly: Once you have installed your ShopBack eSIM it can be reused for all your future trips. Simply add a data plan whenever you need it – it will simply work upon arriving at your destination; no re-install required .
- Earn Cashback: On top of competitive pricing ShopBack eSIM rewards you with Cashback on every data plan purchased. It’s a smart way to save on an essential travel utility.
- Connect like a local: Get fast and reliable network in 160++ destinations the moment you land – no need for SIM hunting or complex setups. This means 5G and 4G LTE connection to access all your apps like WhatsApp Telegram Grab Google Maps TikTok etc.
- Transparent pricing: The price you see on the ShopBack app is the price that you pay. No currency fees hidden fees or post-trip “bill-shock”.
Need another reason? For a limited time we’re giving you 100% Cashback on your first 1GB. Get your ShopBack eSIM now.
How do I install an eSIM?
Installing an eSIM only takes a minute. Once you’ve purchased your eSIM we will show you step by step instructions for how to install it on your device and activate it.
Where can I buy a ShopBack eSIM?
eSIMs are available in the ShopBack app. Click here to browse eSIMs choose your destination and data amount then purchase in a few taps.
When will my eSIM activate?
Once you’ve installed your eSIM and turned it on your eSIM will activate as soon as you are in the supported country or region.
Can I install multiple eSIMs on one phone?
Yes you can install activate and use multiple eSIMs on your phone. This means you can add an eSIM to your phone while keeping your primary SIM active.
Can I use my ShopBack eSIM as a hotspot for other devices?
Yes ShopBack’s eSIM supports hotspot so you can connect other devices such as laptops securely to the internet while you’re on the move.
Are ShopBack’s eSIMs secure?
Yes ShopBack’s eSIMs provide a secure connection to the internet. eSIMs are significantly more secure than public Wi-Fi because they use a private encrypted cellular network protecting you from public Wi-Fi risks like data sniffing man-in-the-middle attacks and malicious hotspots making them ideal for sensitive activities like banking working or everyday browsing.
Can I turn an eSIM off and on?
Yes you can. Your eSIM usually appears as a secondary line on your device and you can turn it on or off at any time in your phone’s settings.
Can I get a replacement eSIM?
Yes you can. If you're having trouble with your current eSIM: Open the app → Account → My eSIMs → select your eSIM → Need help? Troubleshoot eSIM activation issues → follow the steps to Replace eSIM
Can I get a refund for my eSIM?
Refunds are only available if we are unable to successfully provision or deliver your eSIM after payment.
Once the eSIM has been successfully issued to your account the order is considered fulfilled and is not eligible for a refund.