ShopBack-managed store credits are multi-use Vouchers issued by participating stores, which you redeem via ShopBack Pay at the store. You'll usually lock in instant savings or Cashback when you buy the store credit. You can redeem store credits across multiple purchases, making your shopping experience even more rewarding.
Top questions
Store credits are digital Vouchers from participating stores that you can redeem through ShopBack Pay. Use them across multiple purchases within the validity period for added flexibility and convenience.
Buying store credits is simple! Search for your preferred store and select their available credits on the outlet page, or click 'Vouchers' on the homepage to explore all deals. Just click or tap on Buy Now, review the details, and swipe to pay.
After your store credit purchase, you can easily check your balance by visiting your Account page. Simply select Vouchers to see all the store credits you've bought along with their balances.
You can use your store credits at the participating outlets of the merchant you purchased them from. When you pay with ShopBack Pay, your store credits will be automatically applied - just scan the QR code. If your bill is less than your store credit balance, you can use the remaining amount on your next visit within the validity period. If your total exceeds your store credits, pay the difference with your preferred payment method.
The validity of store credits varies by store or merchant, with a maximum of 180 days. To check the expiry date of your purchased store credits, visit Account → Vouchers to view your balance and expiry details.
The purchase limit for store credits varies by store. To find the specific limit, check the terms and conditions on the store credit detail page before completing your purchase.
Store credits are strictly non-cancellable, non-refundable, and cannot be exchanged for cash.
Once your store credits expire, any remaining balance will be forfeited. Unfortunately, we cannot extend the validity period or issue refunds for expired store credits.
If your purchase total exceeds your store credit balance, the remaining amount will be charged to your preferred payment method via ShopBack Pay.
Yes, you can. Just keep in mind that the promo's terms and conditions, including any minimum spend requirements, still apply.
Yes! You’ll earn return Cashback on your previous qualifying transaction when using store credits in-store.
If your account is suspended or closed, we cannot refund your store credit balance or extend the validity of your credits.
Yes! You’ll receive a notification 7 days before your store credits expire.
If your total purchase exceeds your store credit balance, the remaining amount will be charged to your preferred payment method through ShopBack Pay.
No, there’s no minimum purchase amount needed to use your store credits.