Top questions
At checkout, if you haven’t already, add the buy now, pay later (BNPL) provider to your ShopBack account as a payment method. Then, select your preferred payment option through ShopBack Pay and proceed to complete your purchase.
You can remove it by visiting the "Manage Payment Methods" page in the Account section.
buy now, pay later (BNPL) is available only at merchants that support this payment method. At checkout, simply tap on the payment options, and if buy now, pay later (BNPL) is offered by the merchant, it will appear as an available choice.
buy now, pay later (BNPL) is available only at merchants that support this payment method.
You can view the installment details on the buy now, pay later (BNPL) provider's platform.
You can check your eligibility on the buy now, pay later (BNPL) provider's platform.
You'll need to contact the store directly to request an order cancellation or refund. Once the store processes your request, we'll initiate the refund to your selected payment method.
If you encounter any issues with the store, please don't hesitate to reach out to our Customer Service team. We'll be happy to assist you and look into the matter.
Yes, please note that a minimum $1 charged to the buy now, pay later (BNPL) payment method (i.e. after store credit, cashback and promo deducted)
Yes! You will earn the return cashback for your previous qualifying transaction even when paying using buy now, pay later (BNPL).
If your total purchase exceeds your cashback balance, the remaining amount will be charged to your preferred payment method via ShopBack Pay, in this case, buy now, pay later (BNPL).
Yes, the promo can still be applied through ShopBack Pay as long as the terms and conditions are met.
Yes, you may offset your payment if you have available cashback or store credits
If your payment fails while using buy now, pay later, here’s what you can do:
1. Check your available BNPL credit line on BNPL provider’s platform. The terms of usage and available credit line is determined solely by BNPL provider.
2. Check your payment method balance: Ensure the selected payment method (e.g., your linked wallet or card) has sufficient funds to cover the first payment.
- For PayLater by Grab, please check your GrabPay Wallet balance to ensure you have enough funds.
3. Retry the payment: After confirming your balance, attempt the transaction again.
All charges for BNPL services, if applicable, are determined solely by your BNPL provider (e.g. a processing fee is applicable for 8 or 12 instalment options via Grab PayLater as of 16 March. For latest information, please refer to your BNPL provider’s terms on the applicable charges, if any). ShopBack does not charge any additional fees.
In the event of a refund, please refer to your BNPL provider's terms on the applicability of any refund on processing fees/other fees charged.