Withdraw your Cashback

  • With effect from 18 Dec 2023, DBS PayLah! will no longer be supported as a withdrawal method. Find out how to add your DBS/other bank accounts to withdraw Cashback below.

When those small wins add up to something big, it’s time to withdraw your Cashback to your bank account and spend (or save!) it however you’d like. We’ll guide you through everything you need to know about withdrawing your Cashback.

Add your withdrawal info

  1. Go to the withdrawal page while logged in. In the app, it’s in Cashback → Redeem..
    App_01.png

    If you’re on the ShopBack website, hover over the Account icon next to your Cashback earnings and click Withdraw money.
    Web_00.png
  2. Choose your preferred payment method:
    • Bank transfer
    • e-Wallet transfer
  3. Select Add a Bank, Add an e-Wallet, or Add Account depending on your chosen payment method.
  4. Fill in your details when prompted.
  5. After adding your bank details, we’ll send you an email to verify.
  6. Verify your bank account via email to continue with the withdrawal.

Your email will only be valid for 30 minutes. If you don’t receive the verification email, check our spam or junk mail. If you’re struggling with verification, check out this article on Problems adding or verifying withdrawal info.

Things to note

Before you withdraw, here are some things to note.

Minimum Balance

You can withdraw once your Confirmed Cashback reaches $10.

Withdrawal limits

You can only withdraw up to $300 a day.  

Time frame

  • Typically, you will receive your cashback in your bank account or wallet within five calendar days from the date of request.
  • During public holiday periods, this process might take a bit longer and in any case will always be completed within five working days.
  • Incorrect withdrawal details can cause delays, so make sure to update them (e.g., bank account number) before requesting a withdrawal.

Proof of Cashback withdrawal

For appFor web
  1. Go to Account → Withdraw.
    App_01.png

  2. On the withdrawal you'd like to request the remittance advice for, tap Need help?.
    App_02.png

  3. Select Get proof of transfer and you should receive your remittance advice via email within 24 hours.
    App_03.png

  4. You should receive your remittance advice via email within 24 hours.
    App_04.png

Frequently asked questions

Q: Why can't I find the option to withdraw Cashback via DBS PayLah! for Singapore on your website or app?

A: We have discontinued DBS PayLah! as a withdrawal and payment option in Singapore as part of our strategic business decisions. We apologize for any inconvenience and appreciate your understanding.

Q: I have already linked my DBS PayLah! as my payment method before 18th December 2023. Can I still use them?

A: Absolutely. You may continue to use DBS PayLah! as your preferred payment method until 17th December 2023. However, we highly recommend that you use alternative options such as credit/debit cards or GrabPay before 18th December 2023 to ensure a seamless payment experience.

You may link up to 10 cards to your ShopBack account and we might charge a small fee when you first link your card to check your account’s validity. But don’t worry, we’ll refund you the amount within 7 to 14 working days. When adding your credit or debit card, note that we only support cards issued in Singapore.

Q: Are there alternative options for customers in Singapore who relied on DBS PayLah! as a withdrawal method?

A: Yes, for customers in Singapore who have used DBS PayLah! as a withdrawal method, we recommend exploring other options  such as DBS/other bank accounts to withdraw your Cashback.

Q: How do I contact customer support regarding questions on DBS Paylah!?

A: Our customer support team is available to assist you with any questions related to DBS PayLah!. Click on the chatbot icon on the bottom right of this page.

Q: Is there a possibility that DBS PayLah! option will resume in Singapore in the future?

A: While we cannot provide a definitive answer, we will continue to assess. Any updates regarding DBS PayLah! will be communicated through official channels.

Was this article helpful?
278 out of 397 found this helpful

Search more articles