With effect from 18 Dec 2023, DBS PayLah! will no longer be supported as a withdrawal method. Find out how to add your DBS/other bank accounts to withdraw Cashback below.
When those small wins add up to something big, it’s time to withdraw your Cashback to your bank account and spend (or save!) it however you’d like. We’ll guide you through everything you need to know about withdrawing your Cashback.
Add your withdrawal info
- Go to the withdrawal page while logged in. In the app, it’s in Cashback → Redeem..
If you’re on the ShopBack website, hover over the Account icon next to your Cashback earnings and click Withdraw money.
- Choose your preferred payment method:
- Bank transfer
- PayPal
- Select Add a Bank or Add an e-Wallet, depending on your chosen payment method.
- Fill in your details when prompted.
- After adding your bank or PayPal details, we’ll send you an email to verify.
- Verify your bank or PayPal account via email to continue with the withdrawal.
Your email will only be valid for 30 minutes. If you don’t receive the verification email, check your spam or junk mail. If you’re struggling with verification, check out this article on Problems adding or verifying withdrawal info.
Things to note
Before you withdraw, here are some things to note.
Minimum Balance
You can withdraw once your Confirmed Cashback reaches $10.
Withdrawal limits
You can only withdraw up to $300 a day.
Time frame
- Typically, you will receive your cashback in your bank account or wallet within 10 calendar days from the date of request.
- During public holiday periods, this process might take a bit longer and in any case will always be completed within 10 working days.
- Incorrect withdrawal details can cause delays, so make sure to update them (e.g., bank account number) before requesting a withdrawal.
PayPal
You need to claim your PayPal withdrawal in your PayPal account within 30 days, otherwise it will be returned to ShopBack. See “Claim your PayPal withdrawal” below for how to do this.
Claim your PayPal withdrawal
If your PayPal withdrawal shows as pending, ShopBack has already sent the money. It's just waiting for you to claim it in PayPal. This usually happens when the email address you added to ShopBack isn't linked to a PayPal account yet, or hasn't been confirmed. Unclaimed payments are returned to ShopBack after 30 days, so claim yours as soon as possible.
- Check your inbox (and spam folder) for an email from PayPal about a payment from Ecommerce Enablers Pte Ltd. It's sent to the email address you added as your withdrawal method in ShopBack.
- Don't have a PayPal account with that email address? Sign up for PayPal using exactly the same email address.
- Already have a PayPal account, but with a different email address? Add the email address you used in ShopBack to your PayPal account settings.
- Confirm the email address by clicking the link in PayPal's confirmation email. You can't receive payments at an unconfirmed email address.
- Log in to PayPal and go to Activity. If the payment from Ecommerce Enablers Pte Ltd shows an Accept option, click it to add the money to your PayPal balance.
Incorrect PayPal details
If the email address you added in ShopBack is incorrect or no longer in use, you won't be able to claim the payment, and the money will be returned to ShopBack after 30 days. Once it reaches us, it's automatically added back to your Cashback balance and you can withdraw it again. Double-check your withdrawal details before each withdrawal. If you need to update them, check out Problems adding or verifying withdrawal info.
Proof of Cashback withdrawal
- Go to Account → Redeem.
- On the withdrawal you'd like to request the remittance advice for, tap Need help?.
- Select Get proof of transfer and you should receive your remittance advice via email within 24 hours.
- You should receive your remittance advice via email within 24 hours.
- Hover over your Account icon and go to Cashback overview.
- In Withdrawal history, click Need help?.
- Select Get proof of transfer on the withdrawal you'd like to request the remittance advice for.
- You should receive your remittance advice via email within 24 hours.
Frequently asked questions
Q: Why can't I find the option to withdraw Cashback via DBS PayLah! for Singapore on your website or app?
A: We have discontinued DBS PayLah! as a withdrawal and payment option in Singapore as part of our strategic business decisions. We apologize for any inconvenience and appreciate your understanding.
Q: I have already linked my DBS PayLah! as my payment method before 18th December 2023. Can I still use them?
A: Absolutely. You may continue to use DBS PayLah! as your preferred payment method until 17th December 2023. However, we highly recommend that you use alternative options such as credit/debit cards or GrabPay before 18th December 2023 to ensure a seamless payment experience.
You may link up to 10 cards to your ShopBack account and we might charge a small fee when you first link your card to check your account’s validity. But don’t worry, we’ll refund you the amount within 7 to 14 working days. When adding your credit or debit card, note that we only support cards issued in Singapore.
Q: Are there alternative options for customers in Singapore who relied on DBS PayLah! as a withdrawal method?
A: Yes, for customers in Singapore who have used DBS PayLah! as a withdrawal method, we recommend exploring other options such as DBS/other bank accounts to withdraw your Cashback.
Q: How do I contact customer support regarding questions on DBS Paylah!?
A: Our customer support team is available to assist you with any questions related to DBS PayLah!. Click on the chatbot icon on the bottom right of this page.
Q: Is there a possibility that DBS PayLah! option will resume in Singapore in the future?
A: While we cannot provide a definitive answer, we will continue to assess. Any updates regarding DBS PayLah! will be communicated through official channels.