I can’t add or remove a credit or debit card. What should I do?
The credit/debit card information you add to your account lets you pay via ShopBack. If you have difficulty adding or removing a card, it could be due to a number of reasons.
What you can try
If you can’t add your credit or debit card
First, check that:
- Your card is a Visa or Mastercard.
- Your card has been issued in Singapore.
- You haven’t already added a maximum of 10 cards.
- You’re using the latest version of the ShopBack app.
If you can’t remove your credit or debit card
You may have payments tied to the card you're trying to remove. If so, you'll need to reassign these before the card can be removed.
- Upcoming payments — you may have future payments set to be automatically deducted from this card. Check these under Transactions in your ShopBack account.
- Partner payments — if you use ShopBack to pay with partners such as TADA, these rides or purchases are charged to your default card. Removing that card may interrupt those payments.
To swap your card:
- Add a different card and set it as your default.
- Your upcoming payments and partner payments will then be charged to this card instead.
This allows you to remove the initial card from your account.