Problems applying a Voucher or Promo

I can’t use my Voucher or Promo. What should I do?

You might be having trouble using a Voucher during checkout on a store’s website or app. Or, you’re experiencing a Promo issue while using ShopBack’s checkout services (this includes ShopBack Pay or ShopBack PayLater).


What you can try

For Vouchers

Check the Voucher’s terms and conditions to make sure that it hasn’t expired or already been used (by you or someone else). If that doesn’t solve it, the best way is to contact the store you’re trying to use the Voucher with.

But if it’s something ShopBack can help with, reach out Sparky, ShopBack's friendly virtual assistant and we’ll try our best to help.

For Promos

Make sure you’re applying the Promo according to the terms of use and that it hasn’t expired yet. Sometimes, our platform might be taking a minute to update - so wait a while and try again.

If you still need help applying Promos, don’t hesitate and reach out to Sparky, ShopBack's friendly virtual assistant.

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