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Help centre · ShopBack Singapore
Troubleshooting help
Troubleshooting help
If you're stuck on a problem, here's where you can get help.
Account and login issues
Did not receive OTP via SMS or text message
Account already exists
Problems logging in
Did not receive reset password email
Unable to verify account
Emails I receive don’t match my settings
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Shopping-related issues
Redirect errors while shopping online
ShopBack Button browser extension not working
Store no longer available
Expired gift Voucher
ShopBack gift link not sent
Payment-related issues
Can't add or remove a credit or debit card
Problems making payment
PayLater verification issue
PayLater payments not reflected in account
Missed PayLater payments
Unexpected PayLater deductions
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Cashback issues
Cashback tracking issues: Missing or incomplete Cashback
Cashback status issues
Problems adding or verifying withdrawal info
Withdrawal not received
Withdrawal adjustment and rejection
Didn’t receive my referral bonus
Order and delivery issues
Didn’t receive my order or received wrong or unsatisfactory product
Didn't receive order confirmation
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