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  1. Help centre · ShopBack Singapore
  2. Troubleshooting help

Troubleshooting help

If you're stuck on a problem, here's where you can get help.

Account and login issues

  • Did not receive OTP via SMS or text message
  • Account already exists
  • Problems logging in
  • Did not receive reset password email
  • Unable to verify account
  • Emails I receive don’t match my settings
  • See all 7 articles

Shopping-related issues

  • Redirect errors while shopping online
  • ShopBack Button browser extension not working
  • Store no longer available
  • Expired gift Voucher
  • ShopBack gift link not sent

Payment-related issues

  • Can't add or remove a credit or debit card
  • Problems making payment
  • Problems applying a Voucher or Promo

Cashback issues

  • Cashback tracking issues: Missing or incomplete Cashback
  • Cashback status issues
  • Other missing rewards
  • Problems adding or verifying withdrawal info
  • Withdrawal not received
  • Withdrawal adjustment and rejection
  • See all 7 articles

Order and delivery issues

  • Didn’t receive my order or received wrong or unsatisfactory product
  • Didn't receive order confirmation
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The ShopBack help centre provides guidance on how to use ShopBack and what to do if you encounter a problem.
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Address: 65 Pasir Panjang Rd, CAMPUS by ShopBack, Singapore 118506
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