Cashback status issues

My Cashback status doesn’t seem correct. What should I do?

You’re concerned with your Cashback status because it's not updating to reflect any recent changes. Or, your Cashback has expired and you’re looking for ways to reinstate it. Here’s how we can help in those situations.


What you can try

Cashback amount: Calculating

For travel

For most travel-related purchases (e.g Expedia, Hotels.com Agoda, etc), the Cashback will only be validated after the stay checkout date. The exact time frame will also vary by travel company.

For appFor web

To find more in-depth information about your Cashback, go to your Lifetime earnings on the home screen. Then, go to Cashback activity and expand on Pending to reveal the details.

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Non-travel purchases

In other situations, the final Cashback amount will be updated after the purchase is validated.

You can find the details on the estimated time frame by going to your Lifetime earnings → Cashback activity and expanding on Pending to reveal the details.

In-store Cashback: Pending

When making an in-store purchase, your initial Cashback status will be Pending.

This will change to Confirmed on your next visit to the same store, as long as it’s before the date mentioned in the purchase details.

You can find this information by going to your Lifetime earnings > Cashback activity and expanding on Pending to reveal the details.

Expired Cashback

We send a reminder email approximately 2 months before your Cashback expires. We do this to ensure that your account remains active - meaning at least 1 purchase is made via Shopback within 1 year.

But don’t worry if your Cashback expired, there are ways to reinstate it:

  1. First, make sure your ShopBack account is active and running again. You can do this by making a transaction via ShopBack.
  2. Once the Cashback for your transaction is tracked, reach out to Sparky, ShopBack’s helpful virtual assistant. We’ll help you regain your hard-earned Cashback.

Missing Cashback

For missing or incomplete Cashback, check out this article on Cashback tracking issues: Missing or incomplete Cashback.

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