I am unable to add my credit/debit card!

At this point, ShopBack In-Store only supports Visa and Mastercard credit and debit cards that are issued in Singapore. If you are having trouble adding a card to your ShopBack account, please ensure:

  • your card has been issued in Singapore
  • the card you are trying to add is a Visa/Mastercard credit/debit card
  • you have not already linked the maximum of 10 cards 
  • you are using the most updated version of the ShopBack app

If reasons are not listed above, do reach out to our friendly HappyBag bot here if you have any further concerns and we will be at your assistance.

We are working to add future support for American Express cards as well as cards issued in other markets. Stay tuned for updates!

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