Did not receive OTP via SMS or text message

I didn’t receive my OTP text message. What should I do?

You may have been signing up, logging in or requesting a phone number verification when you encounter this issue.

What you can try

If you didn’t receive your OTP SMS or text message, don’t worry! Missing OTPs can happen due to a mobile device issue, network troubles, or poor reception.

We recommend:

  1. Move to an area with a strong reception.
  2. Request again in 10-15 minutes.

If the message still doesn’t turn up, reach out to Sparky, ShopBack’s helpful virtual assistant. We’ll be happy to help you get verified.

Was this article helpful?
164 out of 813 found this helpful

Search more articles