Did not receive OTP via SMS or text message

I didn’t receive my OTP text message. What should I do?

You may have been signing up, logging in or requesting a phone number verification when you encounter this issue.


What you can try

If you didn’t receive your OTP SMS or text message, don’t worry! Missing OTPs can happen due to a mobile device issue, network troubles, or poor reception.

We recommend:

  1. Move to an area with a strong reception.
  2. Request again in 10-15 minutes.

If the message still doesn’t turn up, reach out to Sparky, ShopBack’s helpful virtual assistant. We’ll be happy to help you get verified.

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